“PLEASE READ THE TERMS AND CONDITIONS CAREFULLY AS YOU WILL BE BOUND BY THEM”
BY MAKING A BOOKING ON THIS WEBSITE OR STAYING AT ANY SIGNATURE HOTEL YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.
Your contract is with Signature Hotel and its franchisees, associates, subsidiaries and affiliates.
The general terms and conditions herein together with the Fee Schedule and Hotel Schedule (together “these Terms and Conditions”) and the Booking Confirmation constitute your contract with Signature Hotels and are further supplemented by the internal rules and regulations that apply specifically to the Signature Hotel where you have booked your stay.
Booking may be made online at www.mysignaturehotel.com.my, through our call centers or at any of our Signature Hotels.
Full payment must be made at the time of booking. We accept payment by Visa or MasterCard credit/debit cards, PayPal or online bank transfers for our Hotels. The available payment options are displayed during the booking process. For walk-in bookings, we also accept cash payments.
Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (NRIC, Passport, driver’s license or other identification card or document). If you do not receive your Booking Confirmation(s) within 24 hours from the time of booking, please contact our Call Centre.
Credit card bookings made within 5 days prior to check-in date will require presentation of the said card during check-in. Failure to do so may delay your check-in process.
The ‘Guest’ named in the Booking Confirmation must be the person staying at The Hotel otherwise we reserve the right to cancel the booking and forfeit the booking payment.
You may check your Booking Confirmation(s) through our reply (Email Address: firstname.lastname@example.org).
At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, room types, room rates, number of guest(s), Add-Ons). Signature Hotels will not be responsible or liable for errors in bookings.
Bookings are accepted subject to room availability.
- Room rates shown on the Signature Hotels website are charged on a per room per night basis. Meals not included.
- Room rates are inclusive of service tax and service charge.
- Room rates and details are correct at the time of publication and are subject to change without notice.
Signature Hotels Rooms
Signature Hotels room types are as follows and may vary among our Hotels:
- Double Room: 1 Queen-size bed. Maximum occupancy is 2 adults + 1 child (below 4 years old on the date of booking)
- Single Room: 2 Single beds. Maximum occupancy is 2 adults.
- Family Room 3: 1 Queen Bed + 1 Single bed. Maximum occupancy is 3 adults.
- Family Room 4: 2 Queen Beds. Maximum occupancy is 4 adults.
- Family Room 5: 2 Queen Beds + 1 Single bed. Maximum occupancy is 5 adults.
- Family Room 6: 3 Queen Bed. Maximum occupancy is 6 adults.
Signature Hotels has a strict NO SMOKING policy. Failure to comply will entitle us to terminate your booking and must leave the Hotel immediately.
You may not bring the following into Hotels:
- Pets (except for registered guide dogs) or livestock
- Pillows, bed sheets, duvets or other items of bedding
- Any electrical appliances and/or equipment for heating and/or cooking purposes
Signature Hotels reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action.
Signature Hotels further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately is we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Hotel premises, the other Hotel guests, staff or any other persons or the reputation to Signature Hotels without any compensation and/or any reimbursement to you.
Check-in and Check-out
All Signature Hotels operate a strict check-in and check-out policy, the times of which vary from hotel to hotel.
Booked rooms will be held for check-in until 2.00 pm the following day of the scheduled check-in date, after which the booking will be deemed cancelled and Signature Hotels shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.
A refundable keycard deposit it may be required upon check-in to the hotels to cover loss or damage of the keycard issued. (Please refer to https://www.mysignaturehotel.com.my/info/check-in-check-out/).
If you check-out beyond the stipulated time Signature Hotels reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility and deny you further access into the room. Signature Hotels shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.